CCTV Policy

This policy explains how the CCTV system collects data and how it is protected.

The CCTV system is used to protect premises, staff, stock and customers.

There are 18 cameras on site to record footage in the shop, by entrances and exit points. 2 of the cameras face out onto the public road but number plates cannot be recognised even when cars are parked on the forecourt. The make, colour and model of the car can be identified.

People's faces cannot be identified from the road, only when they walk onto the forecourt. The footage is kept for 14 days, it is viewed in a restricted area with limited access to the public, but staff can see the footage if they go into that particular office. Access to that particular office is not required for the majority of staff.

There are 12 signs inside and outside the premises explaining that CCTV is in operation.

There is one live https equivalent encrypted feed that can be viewed in one location off site, this is password protected, as is the computer, data is not stored in this location.

No CCTV cameras are located near the changing rooms or toilets. The cameras cannot record pin numbers being entered into the credit card machine or the cards themselves.

Providing Verbal Information on CCTV Footage

If a data subject requires information regarding the data footage the following process must be followed.

  • The customer should clarify the approximate time and exact date of the purchase which should correspond with the till records and will confirm their identity. A till receipt should be provided if appropriate. Answers can be given verbally by the Management Team, but no other data subject’s movements should be discussed.

Viewing CCTV Footage in Person

If the customer requests to see the data footage in person then the following process should be used.

  1. The customer will need to prove their identity in the form of a photo identification and till receipt if appropriate.
  2. They can view the footage that they require, in the School Days Direct office with the Management Team, but any other data subject’s data must be anonymised if they are identifiable. If this is not possible then they cannot be allowed access, but the footage can be described to them. It is unlikely that the other data subjects will be contactable.

If the customer requires the footage to be sent to them via email

  1. The customer will need to prove their identity in the form of a photo identification and till receipt if appropriate.
  2. The footage can be sent to them if it is encrypted and then are given the appropriate access codes or passwords. Any other data subject’s data must be anonymised if they are identifiable. If this is not possible then they cannot be allowed access, but the footage can be described to them. It is unlikely that the other data subjects will be contactable.

If the customer requires the footage to be in DVD format.

  1. The customer will need to prove their identity in the form of a photo identification.
  2. The footage can be collected by the data subject from the School Days Direct premises or it must be sent via a secure courier service. Any other data subject’s data must be anonymised if they are identifiable. If this is not possible then they cannot be allowed access, but the footage can be described to them. It is unlikely that the other data subjects will be contactable.

Contact Us

Post & Visit

School Days Direct Ltd
652, Bath Road,
Taplow
Maidenhead
Berkshire
SL6 0NZ

Email

info@schooldaysdirect.co.uk

Telephone & Fax

(01628) 665353 (Tel)
(01628) 605577 (Fax)

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